Refund Policy - Rafiki Pest Control Eldoret
At Rafiki Pest Control Eldoret, we are committed to delivering high-quality pest control, hygiene, and product supply services. This Refund Policy explains the conditions under which refunds may be issued and how refund requests are handled to ensure fairness, transparency, and customer satisfaction.
1. Service-Based Refunds
Refunds for pest control and related services are generally not provided once a service has been completed, as treatments involve labor, expertise, and materials used at the time of service. However, in cases where a service was not delivered as agreed due to internal error or cancellation by Rafiki Pest Control Eldoret, a full or partial refund may be considered.
2. Cancellations Before Service Delivery
If a client cancels a booking before the service has been carried out, they may be eligible for a partial or full refund depending on the stage of preparation and resources already allocated. Cancellations made at least 24 hours before the scheduled service are more likely to qualify for a refund.
3. Product Purchases
For physical products such as pesticides, mosquito nets, sanitary bins, or pest control equipment, refunds may be issued if the product is defective, damaged upon delivery, or incorrect compared to the order placed. Products must be returned in their original condition within a reasonable timeframe for review and approval.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
Service already completed as agreed
Failure by the client to follow preparation or safety instructions
Re-infestation caused by environmental factors beyond our control
Misuse or improper handling of products after delivery
Delays caused by client unavailability or access issues
5. Re-Service Instead of Refund
In many cases, instead of issuing a refund, Rafiki Pest Control Eldoret may offer a free follow-up treatment or re-service to ensure the pest issue is properly addressed. This approach helps guarantee effective long-term results for our clients.
6. Refund Request Process
To request a refund, clients must contact our customer service team with full details of the service or product in question, including proof of payment and supporting evidence where applicable. All requests will be reviewed fairly and responded to within a reasonable time frame.
7. Approval and Processing
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment channel used. Clients will be informed once the refund has been approved and initiated.
8. Policy Updates
Rafiki Pest Control Eldoret reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated through our official platforms, and continued use of our services will indicate acceptance of the updated terms.