Terms of Work - Rafiki Pest Control Eldoret
These Terms of Work outline the conditions under which Rafiki Pest Control Eldoret provides pest control, hygiene, and related services. By booking or engaging our services, clients agree to comply with the terms stated below.
1. Service Agreement
All services offered by Rafiki Pest Control Eldoret are provided based on a clear agreement between the company and the client. This includes an approved quotation, defined scope of work, and confirmed service booking. Any additional work requested outside the agreed scope will require a new quotation and approval before execution.
2. Scope of Services
We provide pest control, fumigation, sanitary bin services, mosquito net installation, and supply of pest control products. Each service is delivered according to the specific needs of the client’s premises, whether residential, commercial, or institutional. The effectiveness of services depends on proper inspection, cooperation from the client, and adherence to recommended guidelines.
3. Payments and Billing
Clients are required to make payments as agreed in the quotation or invoice. Payment terms may vary depending on the type and size of the service. Some services may require full payment before commencement, while others may allow partial or post-service payment as agreed. Delayed payments may result in suspension of services, delayed follow-ups, or withholding of certificates or warranties where applicable.
4. Service Delivery
Rafiki Pest Control Eldoret is committed to delivering timely, professional, and effective services. Our technicians are trained and use approved products and equipment to ensure safety and quality results. While we aim for complete pest elimination, results may vary depending on infestation levels, environmental conditions, and client cooperation.
5. Client Responsibilities
Clients are required to:
Provide access to all affected or designated areas
Follow preparation instructions before treatment (e.g., cleaning, vacating rooms where necessary)
Inform technicians of any sensitive areas, health concerns, or special requirements
Ensure proper ventilation after fumigation where applicable
Failure to comply with preparation guidelines may affect service effectiveness.
6. Safety and Environmental Care
All services are carried out with strict adherence to safety standards. We use approved and regulated pest control products that are safe for humans, pets, and the environment when used correctly. Clients must follow all safety instructions provided by our technicians, including re-entry times after treatment.
7. Warranty and Follow-Up Services
Certain pest control services may include a limited warranty period, depending on the type of treatment and level of infestation. During this period, follow-up visits may be provided if pests reappear under normal conditions. Warranty coverage does not apply where re-infestation is caused by external factors such as neighboring infestations, poor hygiene, or structural conditions beyond our control.
8. Cancellations and Rescheduling
Clients must notify Rafiki Pest Control Eldoret in advance if they wish to cancel or reschedule a booked service. Late cancellations may attract charges depending on preparation already done or resources allocated. We strive to be flexible and accommodate rescheduling requests where possible.
9. Liability
While we take every precaution to ensure safety and effectiveness, Rafiki Pest Control Eldoret is not liable for damages or losses resulting from:
Failure by the client to follow provided instructions
Pre-existing structural damage or infestations
Unauthorized use of treated areas before recommended time
Misuse of pest control products after delivery
10. Product Supply Terms
For clients purchasing pest control products, we ensure all items supplied are genuine, approved, and suitable for intended use. However, proper handling, storage, and application remain the responsibility of the client unless otherwise agreed.
11. Sanitary and Installation Services
For services such as sanitary bin supply and mosquito net installation, maintenance schedules and installation requirements must be followed as agreed. Any damage caused by misuse or alteration after installation is not covered under service responsibility.
12. Amendments to Terms
Rafiki Pest Control Eldoret reserves the right to update or modify these Terms of Work at any time. Clients are encouraged to review terms periodically to stay informed of any changes.
13. Acceptance of Terms
By engaging Rafiki Pest Control Eldoret, the client acknowledges that they have read, understood, and agreed to these Terms of Work.